Zalando’s labor controversy deepened in April 2014 when RTL broadcast the documentary "Arbeiten unter Dauerdruck" ("Unrelenting Pressure in the Workplace"), produced with the support of investigative journalist Günter Wallraff. Journalist Caro Lobig worked undercover for three months as an order picker at Zalando’s Erfurt fulfillment center. She reported walking as much as 27 kilometers during an eight-hour shift and developing circulation problems after five weeks. An employee connected to the site’s ambulance service claimed medical calls were routine, while a labor judge interviewed for the program questioned the legality of workplace rules concerning breaks, sitting, intensive searches resembling airport security, and extensive employee monitoring. Zalando declined RTL’s request for comment and instead filed a complaint against Lobig alleging disclosure of corporate secrets; Lobig subsequently filed her own complaint concerning severance pay. The episode transformed criticism of e-commerce fulfillment from an abstract labor issue into a vivid picture of workers physically enduring the speed demands of fast fashion, and Zalando said it would scrutinize service providers more strictly after the earlier ZDF report.
Preparing the daily feature…
AI concept artworkArchive Record · 2010s
Walking 27 Kilometers a Shift: The 2014 Zalando Warehouse Pressure Scandal
Zalando logistics center in Erfurt / 2010s
Zalando’s labor controversy deepened in April 2014 when RTL broadcast the documentary "Arbeiten unter Dauerdruck" ("Unrelenting Pressure in the Workplace"), produced with the support of investigative journalist Günter Wallraff. Journalist Caro Lobig worked undercover for three months as an order picker at Zalando’s Erfurt fulfillment center. She reported walking as much as 27 kilometers during an eight-hour shift and developing circulation problems after five weeks. An employee connected to the site’s ambulance service claimed medical calls were routine, while a labor judge interviewed for the program questioned the legality of workplace rules concerning breaks, sitting, intensive searches resembling airport security, and extensive employee monitoring. Zalando declined RTL’s request for comment and instead filed a complaint against Lobig alleging disclosure of corporate secrets; Lobig subsequently filed her own complaint concerning severance pay. The episode transformed criticism of e-commerce fulfillment from an abstract labor issue into a vivid picture of workers physically enduring the speed demands of fast fashion, and Zalando said it would scrutinize service providers more strictly after the earlier ZDF report.
The daily editorial is currently unavailable. There’s still an entire archive to explore.
