The most damaging revelation of the 1913 hearing was not simply that Marshall Field’s saleswomen were poorly paid, but that company representatives acknowledged the retailer could afford to raise their wages substantially—reportedly even doubling them—yet declined to do so. The department store’s business model depended on women’s labor: saleswomen made female shoppers feel comfortable, translated merchandise into aspirational lifestyles, and helped turn the State Street flagship into one of America’s great luxury retail destinations. Inside the company, however, sex segregation restricted women’s mobility and helped confine them to low-paid positions despite their importance to sales. The investigation exposed the contradiction at the heart of the grand department-store revolution: celebrated as modern workplaces that offered single women independence and urban opportunity, stores such as Marshall Field’s could still reproduce an entrenched gender hierarchy in which women generated commercial value while receiving little economic power. The testimony became part of the broader Progressive Era debate over minimum wages, women’s employment, and whether corporate prosperity could be built on poverty-level pay.
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AI concept artworkArchive Record · 1910s
Marshall Field’s Admitted It Could Double Women’s Pay—and Refused
Marshall Field & Company / 1910s
The most damaging revelation of the 1913 hearing was not simply that Marshall Field’s saleswomen were poorly paid, but that company representatives acknowledged the retailer could afford to raise their wages substantially—reportedly even doubling them—yet declined to do so. The department store’s business model depended on women’s labor: saleswomen made female shoppers feel comfortable, translated merchandise into aspirational lifestyles, and helped turn the State Street flagship into one of America’s great luxury retail destinations. Inside the company, however, sex segregation restricted women’s mobility and helped confine them to low-paid positions despite their importance to sales. The investigation exposed the contradiction at the heart of the grand department-store revolution: celebrated as modern workplaces that offered single women independence and urban opportunity, stores such as Marshall Field’s could still reproduce an entrenched gender hierarchy in which women generated commercial value while receiving little economic power. The testimony became part of the broader Progressive Era debate over minimum wages, women’s employment, and whether corporate prosperity could be built on poverty-level pay.
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