Freshworks, founded in Chennai in 2010 as Freshdesk by former Zoho employees Girish Mathrubootham and Shan Krishnasamy, became a major cloud-software provider before Zoho accused it in 2020 of stealing Zoho’s intellectual property. The allegation targeted the business relationship and technical legacy connecting the two software companies, but the supplied source does not identify the specific materials allegedly taken, the damages sought, or the precise legal claims filed.
The dispute was settled in 2021, with no settlement terms, admission of liability, or financial payment disclosed in the source. That makes the existence of the accusation and settlement verifiable, but does not establish that Freshworks committed intellectual-property theft. The case remains significant because it exposed litigation risk surrounding employee movement and competing SaaS products; Freshworks subsequently continued its expansion and raised $1.03 billion in its initial public offering, while the source records no public regulatory penalty or lasting court finding against the company.